Payment and Cancellation Policy

Payment Options

Payment is taken in full at the end of your appointment

Accepted Payment Methods;

Cash, Eftpos and Credit Cards (Mastercard/Visa)
Southern Cross Easy-Claim (Cardholders only)

NB: payWave and credit cards will from the 1st of July, 2024, have a surcharge applied

Cancellation Policy

If this is your first appointment, be aware that you will need to complete our intake form for your safety and ours.

Cancellation Policies

Please be aware that a late cancellation affects our Therapists income as it is often difficult to fill a cancelled appointment especially within 24hrs. Our policy is to charge 100% of your appointment fee for no-shows and 50% for unfilled appointment cancellations made with less than 24hrs notice.

This will be waived if you need to rescheduled due to illness (being mindful of Covid-19) or at our discretion

Late Arrival Policy

If you are late for your scheduled appointment then please note that we are often booked with clients coming in directly after your treatment. Therefore we are often unable to extending your treatment time due to your late arrival.

We will charge the full fee for the treatment booked

Thank you for your understanding